Cookie Policy

Last updated: September 1, 2025

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners about how users interact with their sites.

2. How We Use Cookies

Luminara Portal uses cookies to enhance your browsing experience, analyze website traffic, and improve our services. We use both first-party cookies (set by our website) and third-party cookies (set by external services).

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the website to function properly. They enable core functionality such as security, network management, and accessibility.

• Session cookies: Maintain your session as you navigate the site
• Security cookies: Authenticate users and prevent fraudulent use
• Load balancing cookies: Distribute traffic across our servers

Legal basis: These cookies are necessary for the performance of our contract with you and our legitimate interests in providing a functioning website.

3.2 Functional Cookies

These cookies allow the website to remember choices you make and provide enhanced features.

• Preference cookies: Remember your settings and preferences
• Language cookies: Remember your language preferences
• Accessibility cookies: Remember accessibility features you've enabled

Legal basis: Your consent, which you can withdraw at any time.

3.3 Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

• Google Analytics: Tracks website usage and performance
• Heat mapping: Analyzes user behavior on pages
• Performance monitoring: Helps identify and fix technical issues

Legal basis: Your consent, which you can withdraw at any time.

3.4 Marketing Cookies

These cookies track your browsing habits to deliver personalized advertisements and measure advertising effectiveness.

• Advertising cookies: Show relevant ads based on your interests
• Social media cookies: Enable sharing on social media platforms
• Retargeting cookies: Show ads for our services on other websites

Legal basis: Your consent, which you can withdraw at any time.

4. Cookie Duration

4.1 Session Cookies

These are temporary cookies that are deleted when you close your browser.

4.2 Persistent Cookies

These cookies remain on your device for a set period or until you delete them. Our persistent cookies typically expire:

• Preference cookies: 1 year
• Analytics cookies: 2 years
• Marketing cookies: 90 days to 2 years

5. Third-Party Cookies

We work with trusted third-party service providers who may place cookies on your device:

5.1 Google Services

• Google Analytics: Website analytics and performance tracking
• Google Ads: Advertising and remarketing campaigns
• Google Fonts: Web font delivery

5.2 Social Media Platforms

• Facebook: Social sharing and advertising
• LinkedIn: Professional networking and recruitment advertising
• Twitter: Social sharing and engagement tracking

6. Managing Your Cookie Preferences

6.1 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner allowing you to:

• Accept all cookies
• Accept only necessary cookies
• Customize your preferences

6.2 Browser Settings

You can control cookies through your browser settings:

• Chrome: Settings > Privacy and security > Cookies and other site data
• Firefox: Preferences > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data
• Edge: Settings > Cookies and site permissions > Cookies and site data

6.3 Opt-Out Tools

You can opt out of specific third-party cookies:

• Google Analytics: Google Analytics Opt-out Browser Add-on
• Google Ads: Google Ads Settings
• Digital Advertising Alliance: Your Ad Choices Canada

7. Impact of Disabling Cookies

If you choose to disable cookies, some features of our website may not function properly:

• Login functionality may be impaired
• Preferences and settings may not be saved
• Some interactive features may not work
• We may not be able to provide personalized content

8. Mobile App Tracking

If you use our mobile applications, we may collect similar information through mobile identifiers and tracking technologies. You can control these through your device settings:

• iOS: Settings > Privacy > Tracking
• Android: Settings > Privacy > Ads

9. Children's Privacy

Our website is not intended for children under 13, and we do not knowingly collect information from children. If you believe a child has provided information to us, please contact us immediately.

10. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for significant changes

11. Your Rights

Under Canadian privacy law and this policy, you have the right to:

• Withdraw consent for non-essential cookies at any time
• Access information about cookies we use
• Request deletion of personal data collected through cookies
• Object to processing based on legitimate interests

12. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us:

13. Cookie Preference Center

You can update your cookie preferences at any time by clicking the button below:

Manage Cookie Preferences