Privacy Policy

Last updated: September 1, 2025

1. Introduction

Luminara Portal ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our nanny matching services and website (luminara-portal.com).

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Contact information (name, email address, phone number, mailing address)
• Family information (number of children, ages, special needs)
• Employment and background information (for nanny applicants)
• References and emergency contacts
• Payment and billing information
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Provide and improve our nanny matching services
• Process applications and conduct background checks
• Communicate with you about our services
• Send newsletters and marketing communications (with consent)
• Comply with legal obligations
• Protect the safety and security of our users
• Analyze and improve our website and services

4. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

4.1 Service Provision

• With potential matches (families or nannies) as part of our matching service
• With background check providers and verification services
• With payment processors for billing purposes

4.2 Legal Requirements

• When required by law or legal process
• To protect our rights, property, or safety
• To protect the rights, property, or safety of our users

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Specific retention periods include:

• Active user accounts: Duration of service relationship plus 7 years
• Background check records: 7 years from completion
• Financial records: 7 years as required by Canadian tax law
• Marketing communications: Until you unsubscribe

6. Your Rights and Choices

Under Canadian privacy law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for marketing communications
• File a complaint with the Privacy Commissioner of Canada

7. Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Employee training on privacy and security practices
• Secure data centers with physical security controls

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. You can control cookie preferences through our cookie consent banner or your browser settings. For more information, see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

11. International Data Transfers

Your personal information may be processed and stored in Canada or other countries where our service providers operate. We ensure appropriate safeguards are in place for any international transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after changes indicates acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

14. Privacy Commissioner Contact

You have the right to file a complaint with the Privacy Commissioner of Canada: